The Future of Work: The Intersection of Artificial Intelligence and Human Resources|Top B-schools in Bangalore for MBA

Posted by Kavya J On 16/12/2021 10:11:09

The Future of Work: The Intersection of Artificial Intelligence and Human Resources Artificial Intelligence (AI) is an ever-more present innovation in our society. From domestic gadgets to life-saving healthcare technology, AI is continuously evolving. Investments are increasing yearly for this incredibly adaptable machinery brain. Businesses are the most interested in AI and big data to expand commerce and save time and money wherever possible. Surprisingly, AI’s potential uses are steadily growing into the more “human” sectors of applications. Sure, the lack of consciousness, critical thinking, and empathy are firm limitations of AI. Nonetheless, its powerful computing power proves an excellent tool for Human Resources (HR) representatives. Top B-schools in Bangalore for MBA

Artificial intelligence is transforming our lives at home and at work. At home, you may be one of the 1.8 million people who use Amazon's Alexa to control the lights, unlock your car, and receive the latest stock quotes for the companies in your portfolio. In total, Alexa is touted as having more than 3,000 skills and growing daily. In the workplace, artificial intelligence is evolving into an intelligent assistant to help us work smarter. Artificial intelligence is not the future of the workplace; it is the present and happening today.

IBM and a number of startups are targeting intelligent assistants, also known as chatbots, or computer algorithms designed to simulate a human conversation, to recruit employees, answer HR questions, or personalize learning experiences. A survey of nearly 400 chief human resource officers conducted by the IBM Institute for Business Value found that half of the survey sample recognizes the power of cognitive computing to transform key dimensions of HR, such as HR Operations, Talent Acquisition, and Talent Development.

Just as marketers have discovered the power of chatbots to personalize a shopping experience, HR leaders are starting to pilot chatbots to transform the employee experience.

Investment in AI has accelerated from $282 million in 2011 to $2.4 billion in 2015, a 746% increase in five years. In 2016, this continued to increase with roughly another $1.5 billion being invested in more than 200 AI-focused companies 2016.

AI In Our Lives and In Our Workplaces

To conclude, Immediacy is one of the reasons why a host of consumer brands are building AI into their products. According to research by, more than 22% of millennials expect a response within 10 minutes of reaching out to a consumer brand. The solution: consumer brands are increasingly turning to chatbots to offer 24x7 services, rapidly engage with consumers and answer their questions. For example, Staples now uses machine learning to automate ordering and customer service, engaging customers in real time through their Facebook Messenger app.

But it’s not just millennials who expect instant answers. All of us have become digital consumers. Expect 2017 to be the defining year for conversational experiences online.  

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